Effective Date: 4/22/2026

Welcome to Aurora Window Systems. By accessing our website (https://aurorawindowsystems.com/) or utilizing our services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.

1. Services Provided Aurora Window Systems provides residential and commercial window installation, replacement, and repair services. All estimates, contracts, and warranties related to physical work will be governed by the specific service agreement provided to you at the time of your project.

2. Communications & SMS Agreement (Text Messaging) By providing your phone number and opting in through our website forms or verbally over the phone, you consent to receive SMS/text messages from Aurora Window Systems regarding your quotes, appointments, project updates, and customer service inquiries.

Opt-In: You may opt-in to receive SMS notifications by providing your mobile number on our website contact forms or during a phone call with our staff.

Opt-Out (Cancellation): You can cancel the SMS service at any time. Just text "STOP" to the shortcode or number we texted you from. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time.

Help / Support: If you are experiencing issues with the messaging program you can reply with the keyword "HELP" for more assistance, or you can get help directly at (716) 833-2500.

Carrier Liability: Carriers are not liable for delayed or undelivered messages.

Rates and Frequency: As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies based on your project status. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

3. User Conduct You agree to use our website and communication channels for lawful purposes only. You may not submit false information, impersonate another person, or use our website to distribute spam, malware, or abusive content.

4. Limitation of Liability To the maximum extent permitted by law, Aurora Window Systems shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of our website or communication services. Our website and its contents are provided on an "as is" basis without any warranties of any kind.

5. Governing Law These Terms of Service shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.

6. Changes to Terms We reserve the right to update or modify these Terms of Service at any time without prior notice. Any changes will be effective immediately upon posting to our website.